You want to speed up processes, your employees need supportive tools, your company has specific needs, which means that a standard solution offers no solution ... XQTING works out a customized solution together with you; in the cloud or on premise - you choose.
Implementing omnichannel communication solutions
XQTING implements and integrates omni-channel contact center solutions for your customer service. We select the best solutions based on your needs. Routing incoming and outgoing calls, emails, chats, social media messages is part of the DNA of XQTING.
Is your customer data stored in multiple applications, resulting in employees losing valuable time answering questions from these customers? Is there a need for an update in multiple applications when your client's address changes? XQTING realizes integrations between existing business applications based on available APIs. It therefor developed its own integration engine.
All these activities are part of your digital workplace strategy.
This strategy should ensure that your employees have the necessary tools and instruments to work, from the available locations, as efficiently as possible within the company culture serving your customers even better. A good digital workplace strategy ensures, among other things, better collaboration, higher productivity, higher customer satisfaction, cost reduction and shorter time to market.
XQTING can help you!
With XQTING we have found a partner who not only has the necessary programming knowledge, but also has many years of experience in the areas of contact center solutions and Innovaphone PBX. The auto-provisioning app "PhoneLink for Innovaphone" was specified jointly with Snom and was developed by XQTING.
Mark Wiegleb, Head of Interop & Integration
Working with XQTING was a very pleasant experience. Our joint meetings were always positive and constructive. Not only their excellent technical skills, but also their proactive suggestions for achieving the best possible result put them head and shoulders above the rest in our view.
Stijn Gielen, Head of IT Office, Yuzzu nv
Introductory session with description of the situation
First of all, we want to listen to your story. Where do you see the difficulties, what our your challenges?
XQTING performs a scan, defines action points and – if necessary – a proof of concept
We make a detailed proposal
Together, we get started and make it happen. We set up a planning and deliver a unique software solution.
Increase your operational efficiency? Contact us for an exploratory talk.
XQTING software scores
In the spotlights: InnoStats
How efficient is your telephone reception? How long do your customers have to wait before they get someone on the line? How many calls per month are lost? InnoStats helps you to unlock this call information.
XQTING developed InnoStats, a modern reporting tool for Innovaphone PBXs telephony systems, which gives you valuable insight into the traffic of your telephone exchange: delay witch which calls are answered, graphical representations of how calls are handled, overview of missed calls, etc.
A hit, because Innovaphone immediately chose XQTING as technology partner!
Special launch action Not completely convinced yet? You can test InnoStats during one month for free! Surf for more info the InnoStats test offer.