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Customer case
Degetech
From fragmented tools to one integrated system
About Degetech
Degetech, a Belgian specialist in waste management and processing based in Evergem since 1983, offers a comprehensive range of machinery, including balers, waste compactors, container compactors, drum crushers and mobile compaction systems, designed to efficiently optimise waste streams, save space and professionalise recycling for a variety of sectors. The company distinguishes itself through brand-independent service, preventive maintenance and technical inspections, ensuring that 95% of faulty machines are operational within 24 hours, and builds lasting relationships with customers such as waste processors, industries, hospitals, airports and distribution centres through technical expertise and a transparent, customer-focused approach.
The challenge
For many years, Degetech used three separate systems to support its core processes. Simple-Simon was used for the field service, Deskflow for sales, and Octopus for accounting. Each system functioned correctly in its own right, but together they led to fragmented information, duplicate data entry and a lack of real-time overview. Internal administration increased, processes did not integrate seamlessly, and reporting required additional manual steps.
The solution
Degetech’s ambition was clear: a single integrated platform that brings together sales, field service and accounting into one streamlined workflow. XQTING supported them in their transition to Odoo.
Odoo’s sales module replaced Deskflow and became the central hub for the entire sales process. Quotations are now prepared more quickly, sales opportunities are tracked in a structured manner, and the link with invoicing and accounting is automated. As everything is integrated with CRM, stock and projects, the team has a single, consistent data source. This not only ensures greater efficiency but also improves commercial follow-up.
The Odoo Field Service module was implemented for the field service team to replace Simple-Simon. Technicians now work entirely digitally via their tablet or smartphone. Work orders are assigned, jobs are started and stopped with time tracking, materials used are linked directly to stock, and customers sign the work report digitally.
The switch from Octopus to the Odoo accounting module ensures that sales, service and finance are fully integrated. Invoices are now generated automatically from orders. Naturally, the impact on the external accountant was also taken into account, and they were supported through the training opportunities provided by Odoo.
In addition to the standard implementation, XQTING provided tailored modifications to ensure the system aligned perfectly with Degetech’s operations. For example, a structure was developed comprising main clients and sub-clients, including multiple locations per client. This ensures that the digital structure aligns seamlessly with the commercial and operational reality.
The result
The result is a fully integrated organisation in which sales, service and accounting no longer operate in isolation. Degetech now operates using a single central platform, with less administration, faster invoicing and full control over its processes. Furthermore, the organisation is ready for further growth without having to invest in separate systems again.
Degetech, a Belgian specialist in waste management and processing based in Evergem since 1983, offers a comprehensive range of machinery, including balers, waste compactors, container compactors, drum crushers and mobile compaction systems, designed to efficiently optimise waste streams, save space and professionalise recycling for a variety of sectors. The company distinguishes itself through brand-independent service, preventive maintenance and technical inspections, ensuring that 95% of faulty machines are operational within 24 hours, and builds lasting relationships with customers such as waste processors, industries, hospitals, airports and distribution centres through technical expertise and a transparent, customer-focused approach.
The challenge
For many years, Degetech used three separate systems to support its core processes. Simple-Simon was used for the field service, Deskflow for sales, and Octopus for accounting. Each system functioned correctly in its own right, but together they led to fragmented information, duplicate data entry and a lack of real-time overview. Internal administration increased, processes did not integrate seamlessly, and reporting required additional manual steps.
The solution
Degetech’s ambition was clear: a single integrated platform that brings together sales, field service and accounting into one streamlined workflow. XQTING supported them in their transition to Odoo.
Odoo’s sales module replaced Deskflow and became the central hub for the entire sales process. Quotations are now prepared more quickly, sales opportunities are tracked in a structured manner, and the link with invoicing and accounting is automated. As everything is integrated with CRM, stock and projects, the team has a single, consistent data source. This not only ensures greater efficiency but also improves commercial follow-up.
The Odoo Field Service module was implemented for the field service team to replace Simple-Simon. Technicians now work entirely digitally via their tablet or smartphone. Work orders are assigned, jobs are started and stopped with time tracking, materials used are linked directly to stock, and customers sign the work report digitally.
The switch from Octopus to the Odoo accounting module ensures that sales, service and finance are fully integrated. Invoices are now generated automatically from orders. Naturally, the impact on the external accountant was also taken into account, and they were supported through the training opportunities provided by Odoo.
In addition to the standard implementation, XQTING provided tailored modifications to ensure the system aligned perfectly with Degetech’s operations. For example, a structure was developed comprising main clients and sub-clients, including multiple locations per client. This ensures that the digital structure aligns seamlessly with the commercial and operational reality.
The result
The result is a fully integrated organisation in which sales, service and accounting no longer operate in isolation. Degetech now operates using a single central platform, with less administration, faster invoicing and full control over its processes. Furthermore, the organisation is ready for further growth without having to invest in separate systems again.