XQTING achieves ISO 27001 certification: what it means for you data

At XQTING, we work every day with solutions that sit at the core of our clients' operations. Call recordings. Customer communication flows. Integration layers connecting business-critical systems. Contact data that organisations are legally required to protect.

The businesses that work with us trust us with information that matters. And that trust needs to be backed by something concrete.

That is why XQTING pursued ISO 27001 certification. And we are proud to confirm we have officially achieved it.

What is ISO 27001?

ISO 27001 is the international standard for information security management. It provides a framework for identifying, managing and reducing risks around information across an entire organisation.

What makes it meaningful is its scope. It covers technology, but equally people, processes, suppliers and internal policy. Achieving certification means demonstrating that information security is embedded in how an organisation operates, not added on as an afterthought. And it requires continuous monitoring and improvement, not a one-time audit.

Why information security matters in our context

When a client uses XQv Recording, sensitive conversations are transcribed and stored. When a client uses XQu Messaging, customer communication flows through our platform. When we build integrations, we connect systems that hold confidential business data.

In each of those situations, how that information is handled is not a secondary concern. It is central to the relationship.

Organisations in legal, healthcare, government, financial services and contact centre environments operate under strict and growing compliance requirements. They need partners who can demonstrate, not just describe, how they protect sensitive information.

We do build smart communication and integration solutions. And we also build the trust needed to handle sensitive data responsibly.

What we put in place

Achieving ISO 27001 certification required a thorough review of how XQTING handles information across every part of the organisation, both technical and organisational.

On the technical side:

• Multi-factor authentication for access to all systems and platforms
• Network security and access management based on the principle of least privilege
• Secure management of passwords and sensitive documents
• Screening of suppliers and external partners before granting system access

On the organisational side:

• Formalised procedures around document classification
• A clear internal policy on the use of AI tools
• Awareness training so every team member understands what secure behaviour looks like day to day

Security is behaviour, not just technology

A common assumption is that information security is primarily a technical matter. Firewalls and access controls matter. And the human side matters just as much.

ISO 27001 makes that explicit. Employees understand what is acceptable and what is not. AI tool usage is governed by documented policy. Sensitive documents are handled with intention. Suppliers are evaluated before they get near client data.

Security lives in daily habits and shared agreements. It is a culture, not a setting.

What ISO 27001 certification means for you

For clients and partners working with XQTING, certification delivers concrete assurance:

• Sensitive information handled according to clear, auditable processes
• Verifiable security standards, not assumptions
• Reduced compliance risk through working with an ISO 27001 certified organisation
• A reliable partner for organisations operating under strict data protection requirements in Belgium and across Europe
• Documentation available when your own stakeholders ask about supplier security practices

An ongoing commitment

ISO 27001 is not a finish line. The standard requires active, continuous improvement and regular audits. Organisations cannot certify once and move on.

For XQTING, that is precisely the point. Information security is not a project. It is part of how we work, every day, for every client.

Looking for a technology partner in Belgium that takes information security seriously? Get in touch with the XQTING team.