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This is how we record and make available your VoIP telephone calls
Why Your Business Needs a VoIP Recording Solution
In today’s fast-paced business world, every conversation matters. Whether it’s a sales pitch, a support call, or a strategic discussion, your VoIP system carries valuable information that often goes unrecorded and forgotten. A VoIP recording solution ensures that you never miss a detail and can unlock the full potential of your communication.
About XQv Recording
XQv Recording is a cloud software for recording VoIP calls (only innovaphone PBXs for the time being). With the tool, you determine which employees are recorded. The recordings are available to management - subject to the necessary rights, of course. Listening is easy via the user-friendly interface. Calls can also be downloaded in .WAV format. Companies that wish can install and manage the software on premise.
  • Ensure Compliance and Security
    Many industries are subject to strict regulations (such as GDPR, MiFID II). Recording calls helps businesses meet compliance requirements by providing a reliable record of what was said, when, and by whom. A secure VoIP recording system also protects sensitive data and ensures your company is audit-ready.
  • Improve Customer Experience
    Your customer interactions are gold mines for feedback and training. With recordings, you can review support calls to identify service gaps, train agents using real-life examples and resolve disputes quickly with evidence at hand. Better insights lead to better service, which means happier customers.
  • Protect Your Business
    Misunderstandings and disputes are inevitable. Having a call recording provides a clear, objective record that can prevent costly legal or contractual conflicts. Recordings are your best defense when it comes to “he said, she said” situations.
  • Boost Productivity and Quality
    Managers can monitor calls to ensure teams follow scripts, stay compliant, and maintain quality standards. Recordings can also highlight workflow inefficiencies, giving you data to optimize processes and improve team performance.
  • Gain Business Intelligence
    Your conversations contain insights into customer needs, market trends, and competitor mentions. With modern analytics, recorded calls can be turned into actionable intelligence—helping you make smarter business decisions.
Customer stories tell our success
How other businesses have benefited from our services. These stories highlight our role in enhancing customer satisfaction and operational efficiency.
Strong digital transformation results in competitive advantage.
Smart integrations and automation result in pure time savings
A responsive frontend to manage stock, and which integrates with the ERP system through a self defined middleware solution.
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