CASE
Flemish Energy Agency
Solution for contact management
Earlier this year, the Flemish Energy Agency (VEA) issued a tender for a contact management software solution. Thanks to our years of experience in contact center solutions, XQTING won the assignment. And that makes us very proud.

The VEA, an agency of the Flemish Government - Environment area, is responsible for the implementation of a sustainable energy policy, by stimulating a.o. rational energy use and environmentally friendly energy production. Because the range of tasks of VEA continues to expand and as more and more citizens and companies come into contact with the Flemish energy policy measures, an inquiry was issued to implement a software application that contributes to a smoother, continuous service.

XQTING based its solution on the novomind iAGENT software from the Hamburg-based novomind. This German company is active in e-commerce (web shops) and customer service solutions. Their iAGENT ensures optimal management of multichannel contacts (mail, chat, chatbots, video chat, Facebook Messenger, WhatsApp, ...).

XQTING is partner for novomind solutions in Benelux.

CASE
Co-operation with the eForum Factory
Development of Notifixer foundations
A few months ago, Serge Myngheer, CEO of eCompass group (which includes the eForum Factory), approached XQTING: he had a business idea for a cloud-based software solution to comply with the new GDPR privacy regulation. During an extensive exploratory interview, we quickly agreed on how exactly this would work out. XQTING got the confidence and was allowed to design the architecture from scratch. Key factors were: future-proof, scalable and easy to expand, all based on the latest and modern technology. We developed the backend together with the eForum Factory team. In addition, XQTING developed a responsive frontend (in the latest version of Angular) and an identity server (OAuth2 / OpenID connect compliant). In a time span of 8 weeks we realised a prototype, ready for demo.

CASE
Screening of software (architecture)
on request of LinqUp
Given the background and the experience of both founders, XQTING has considerable expertise in software (architecture). It is on the basis of this knowledge that LinqUp (a Belgian private investor in software scale-ups and real estate) contacted XQTING with the request to make an objective evaluation of an existing software package. The assignment consisted of two parts. First we studied the existing architecture. Was everything designed and implemented according to the rules of art? Is the code easily transferable? Is the result robust and scalable? What does the graphical user interface look like and can it be improved? In a second part, we were asked to which extent the software is suitable to offer as a service in "the cloud". Are adjustments needed? Which exactly? What are the points of attention and potential pitfalls? Our findings were brought together in an extensive report that was presented and discussed with the client.