CASE
Delta Engineering

Delta Engineering is a manufacturer of high-tech machines for packaging, quality control, leak detection ... From its 3 sites in Belgium, Romania and the US, it offers qualitative solutions for both multinationals and smaller independent companies. Delta Engineering manages the entire process: from engineering, production, installation, training and after-care. This unique approach provides Delta Engineering with a prominent position in this industry worldwide.
The business processes are controlled by software. An ERP package provides the basic data. In addition, various tools were developed to increase the efficiency within the production units in Belgium and Romania. New challenges, processes and technologies mean that there is a need for a next step in this automation.

XQTING is proud and pleased to be part of this further optimization of the software tools within Delta Engineering. Together with the stakeholders within the organization, we are drawing up a new, adapted architecture. Subsequently, we help develop the new components that will be used to manage the extensive stock (distributed over the 2 branches) and to further optimize the production and logistics processes. Finally, XQTING will help to steer the complex upgrade of the existing ERP system in the right direction. The goal is to realize a significant increase in efficiency.
XQTING uses the most up-to-date technology and develops the REST services in .NET Core 2 hosted on the Docker container platform of Delta Engineering. An ElasticSearch environment was also set up on the docker platform to collect and analyze all application data. A private container registry was prepared on the Microsoft Azure platform and soon Azure DevOps will be used to automate the entire flow. A responsive front-end is provided in Vue.js and was especially developed to work on desktop and mobile devices, and in particular on the Panasonic Touchpad handhelds. The application allows Delta Engineering to choose the most suitable device for each task.
CASE
ATAG Heating
Voxtron Communication Center
For ATAG Heating we returned to an old acquaintance: Voxtron Communication Center (VCC). The assignment was as follows: implement a call center of ± 20 agents, on top of the innovaphone VoIP telephone exchange, installed and managed by WH2A. These agents work in different departments (sales, helpdesk, planning, and debtors) and take calls from 3 countries (the Netherlands, Belgium and Germany). Additional requirement was to keep the service numbers for the recently integrated Elco. The result is a VCC with multiple queues, for which the agents can log on depending on their skills. Calls arriving at the reception desk or at another non-call center employee, can easily be forwarded to one of the queues. A dashboard provides insight into the KPIs of the system.

ATAG Heating in Lichtenvoorde The Netherlands, produces for more than 70 years innovative and high-quality heating products. This ranges from heat pumps, central heating boilers, (solar) boilers, water softeners, thermostats to solar collectors. ATAG focuses on sustainability and reduction of CO2 emissions. ATAG is part of the international Ariston Thermo Group.

WH2A in Zeewolde, the Netherlands, has been supplying ICT support to companies for 3 decades. It has more than 150 clients in various business areas, for which they offer customized services: professional system management (servers, backups, updates, security checks), hosting (always and everywhere reachable, guaranteed) and VoIP (hosted) telephony.

CASE
Flemish Energy Agency
Solution for contact management
Earlier this year, the Flemish Energy Agency (VEA) issued a tender for a contact management software solution. Thanks to our years of experience in contact center solutions, XQTING won the assignment. And that makes us very proud.

The VEA, an agency of the Flemish Government - Environment area, is responsible for the implementation of a sustainable energy policy, by stimulating a.o. rational energy use and environmentally friendly energy production. Because the range of tasks of VEA continues to expand and as more and more citizens and companies come into contact with the Flemish energy policy measures, an inquiry was issued to implement a software application that contributes to a smoother, continuous service.

XQTING based its solution on the novomind iAGENT software from the Hamburg-based novomind. This German company is active in e-commerce (web shops) and customer service solutions. Their iAGENT ensures optimal management of multichannel contacts (mail, chat, chatbots, video chat, Facebook Messenger, WhatsApp, ...).

XQTING is partner for novomind solutions in Benelux.

CASE
Co-operation with the eForum Factory
Development of Notifixer foundations
A few months ago, Serge Myngheer, CEO of eCompass group (which includes the eForum Factory), approached XQTING: he had a business idea for a cloud-based software solution to comply with the new GDPR privacy regulation. During an extensive exploratory interview, we quickly agreed on how exactly this would work out. XQTING got the confidence and was allowed to design the architecture from scratch. Key factors were: future-proof, scalable and easy to expand, all based on the latest and modern technology. We developed the backend together with the eForum Factory team. In addition, XQTING developed a responsive frontend (in the latest version of Angular) and an identity server (OAuth2 / OpenID connect compliant). In a time span of 8 weeks we realised a prototype, ready for demo.

CASE
Screening of software (architecture)
on request of LinqUp
Given the background and the experience of both founders, XQTING has considerable expertise in software (architecture). It is on the basis of this knowledge that LinqUp (a Belgian private investor in software scale-ups and real estate) contacted XQTING with the request to make an objective evaluation of an existing software package. The assignment consisted of two parts. First we studied the existing architecture. Was everything designed and implemented according to the rules of art? Is the code easily transferable? Is the result robust and scalable? What does the graphical user interface look like and can it be improved? In a second part, we were asked to which extent the software is suitable to offer as a service in "the cloud". Are adjustments needed? Which exactly? What are the points of attention and potential pitfalls? Our findings were brought together in an extensive report that was presented and discussed with the client.