Customer case
Gathering and registration of call back requests in Genesys Cloud

It started in the Avoriaz ski resort, the birthplace of the tourism residence concept. Via targeted acquisitions, the opening of hundreds of residences and villages all respecting the environment, and the development of ambitious projects destined to satisfy the expectations of new generations of holidaymakers, the Pierre & Vacances-Center Parcs Group has not stopped playing a pioneering role in the European tourism landscape.

The group represents four brands: in addition to Pierre & Vacances and Centerparcs, they include Maeva and Adagio.

Pierre & Vacances - CenterParcs has 43,500 homes and apartments located in 284 European destinations. Its 12,000 employees generated a turnover of more than EUR 1 billion in the 20/21 season.

Through our partner Telenet Business, XQTING collaborated on the call-back solution introduced by CenterParcs for its customers. We created a responsive webpage where the customer can register a request to be called (back). As this is a one-off action, we ensure that the customer receives a unique URL via SMS. The URL can be used only once.
PVCP uses Genesys Cloud as its contact centre solution. Customer call back requests must therefore be registered in Genesys Cloud via the available APIs. Then, at the specified time, Genesys will automatically initiate an outbound call and assign it to an appropriate agent.

The solution allows PVCP to quickly and efficiently come into contact with a target group within their customer base. The customers benefit because they can freely choose the time and the communication costs are borne by PVCP.

All trademarks belong to their respective owners.
Ready to execute your digital transformation?
Contact us