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Customer case
Huisartsenpraktijk Warande
General Practice Warande reduces communication pressure
About the practice
General Practice Warande operates with a permanent team of five: 2 doctors, 1 doctor in training, 1 nurse, and a practice assistant.. A streamlined communication structure is essential to support both care quality and internal efficiency.
The challenge
The practice increasingly struggled with overloaded phone lines, especially during peak hours. Non-urgent calls disrupted the workflow, waiting times increased, and both patients and staff were affected. The continuity of service was under pressure. In some cases, a patient didn’t get an answer—simply due to a lack of human oversight. A solution was needed to relieve the team without compromising service quality.
The solution
On the recommendation of their IT partner, Warande partnered with XQTING. As an experienced provider of digital communication solutions in the healthcare sector, XQTING proposed a scalable and efficient approach: integrating WhatsApp Business as a low-threshold and effective communication channel. Implementation was fast and had no impact on daily operations.
Results in practice
Client testimonial
"The sense of calm in our practice has significantly increased. We have more oversight and better control of our day. Patient feedback has been very positive—they feel heard and receive quick responses. For us, this is a lasting change."
Looking to reduce pressure and gain more clarity?
XQTING supports general practices by making communication simpler, faster, and more secure. Want to find out if this can make a difference for your team too? Request a free demo or get in touch—we’d be happy to help.
General Practice Warande operates with a permanent team of five: 2 doctors, 1 doctor in training, 1 nurse, and a practice assistant.. A streamlined communication structure is essential to support both care quality and internal efficiency.
The challenge
The practice increasingly struggled with overloaded phone lines, especially during peak hours. Non-urgent calls disrupted the workflow, waiting times increased, and both patients and staff were affected. The continuity of service was under pressure. In some cases, a patient didn’t get an answer—simply due to a lack of human oversight. A solution was needed to relieve the team without compromising service quality.
The solution
On the recommendation of their IT partner, Warande partnered with XQTING. As an experienced provider of digital communication solutions in the healthcare sector, XQTING proposed a scalable and efficient approach: integrating WhatsApp Business as a low-threshold and effective communication channel. Implementation was fast and had no impact on daily operations.
Results in practice
- Reduced phone traffic: By routing non-urgent questions through WhatsApp, phone lines remain available for urgent calls.
- Faster response and higher satisfaction: Patients receive faster replies. Messages can be processed in a timely manner and at the team's own pace.
- Lower operational stress: The team maintains control over the communication flow and operates more efficiently, improving internal peace of mind.
- Continuity during absences: Messages sent to private numbers can be easily forwarded to the central line, ensuring consistent follow-up even when someone is not available.
- Clear, documented communication: Important information (such as appointments or instructions) is shared in writing and can be reviewed by the patient at any time.
- Secure archiving: All messages are automatically stored in iCloud, ensuring a safe and well-organized communication log.
Client testimonial
"The sense of calm in our practice has significantly increased. We have more oversight and better control of our day. Patient feedback has been very positive—they feel heard and receive quick responses. For us, this is a lasting change."
Looking to reduce pressure and gain more clarity?
XQTING supports general practices by making communication simpler, faster, and more secure. Want to find out if this can make a difference for your team too? Request a free demo or get in touch—we’d be happy to help.