At XQTING, innovation is at the heart of everything we do. Our mission is to develop bespoke software applications that not only meet but exceed the expectations of our clients. A notable achievement in our story is the collaboration with our partner Telenet Business on behalf of De Stroomlijn.

De Stroomlijn, a contact center providing services to Fluvius, Farys and De Watergroep is migrating to Genesys Cloud. At the request of Telenet Business, XQTING transformed their desktop-based tool to manage service interruptions to an advanced web application running within the Genesys Cloud environment. It allows agents to efficiently manage scheduled and unscheduled outages, so that customers are automatically notified when contacting the organisation. All of this leads to streamlined communication processes and ultimately better customer service.

Key features:

• Dashboard Overview: the dashboard provides agents with a clear overview of all scheduled and unscheduled outages and associated service messages. Agents can easily sort and filter by various criteria such as date, zip code or message type. The extensive filtering functionality allows agents to quickly find specific messages which increases productivity. In addition, agents can create new incidents directly from the dashboard; either manually or via an XML import