Technology Partners
XQTING always looks for a solution that suits your needs in the best way. We start with a white sheet and work towards a solution based on existing and available tools or by developing own software. Below you find a selection of tools that were part in one of our projects.
The conversational AI platform of Chatlayer enables business users to build high-performing voice and chatbots in 125+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides you with actionable insights and advice on how to improve your bot's performance before and after it's deployed. The platform also enables intelligent two-way conversations between businesses and their customers across multiple channels like mobile messaging, voice, and web chat. Chatlayer.ai is part of Sinch, a global and listed (NASDAQ) leader in cloud communications for mobile customer engagement, with 8 out of the 10 main American technology giants on its customer list (Uber, Microsoft, Google etc.)

The partnership with Microsoft is 2-fold.

XQTING offers all Microsoft licenses that are needed for the digital workplace. Microsoft 365 (office applications, Teams, SharePoint, OneDrive...), Azure subscriptions and Dynamics 365 can be purchased from XQTING. We take care of the registration and commissioning of the services. We invoice at fixed intervals, at an agreed frequency, making online credit card payments obsolete. You remain the owner of your tenant.

In addition, XQTING mainly works with Microsoft Development Tools. It has extensive experience in .NET development (including (ASP).NET core/standard), but also supports other languages and environments if necessary. Depending on the need, we build on-premise solutions or (Azure) cloud based applications. We have a front-end team available that mainly works with Angular and can use the necessary HTML/CSS frameworks to deliver the perfect UX for every solution.

TE-SYSTEMS can look back on 29 successful years in software development for telecommunications – while always looking forward and focusing on innovation and optimal functionality. The gained protocol expertise in the VoIP-area through its XCAPI development, was a significant factor in developing anynode.

anynode is a software based Session Border Controller. It works as an interface for any number of SIP UAs, converts port and directory information, provides security, routes session traffic and does manipulation of call numbers. With Microsoft Phone System Direct Routing and anynode you can connect to almost any telephony trunk or interconnect with third-party PBX equipment. This SIP-to-SIP Gateway reinforces the importance of TE-SYSTEMS as a specialist in the area of VoIP protocols, virtualization and real-time processing on Windows and Linux-based platforms. Making complexity easy, this is what TE-SYSTEMS is all about.
Example case: use anynode to merge 2 environments: legacy PBX and MS Teams
novomind iAGENT is the intelligent customer contact software for optimal multichannel management - from chatbots, via advanced e-mail management, chat, video chat and WhatsApp to social media.

novomind AG
has developed innovative commerce and customer service solutions for global use for the past 18 years and is amongst the technology leaders in Europe. The portfolio in the fields of contact centers, shop software, PIM (Product Information Management) and marketplace integration covers the full value chain of digital customer communications and digital commerce. The owner-managed company, whose team of over 300 employees currently serves more than 220 companies, is growing steadily. Customers include, for instance, C&A, Görtz, OTTO, Ernsting's family, EnBW, babywalz and Sixt. For many years, these companies have relied on novomind's experience and the excellent cooperation and partnership.
Enghouse Interactive delivers contact center solutions, self service applications (IVR) and quality management systems.

  • Voxtron Communication Center (VCC) is an omnichannel contact center solution for Enterprise business. It offers skill, agent and time-based routing based on the universal queue principle. The entire administration is done via a web interface. VCC comes standard with extensive real time monitoring and historical reports. Through the various SDKs, VCC can easily be integrated with (standard or in-house developed) ERP and / or CRM systems.
  • Enghouse Interactive Communication Center (EICC) is the contact center solution for the small to medium sized company. It is highly integrated and therefore only available on Avaya, Cisco, NEC PBXs and Microsoft Skype for Business. The intuitive management tool guarantees quick configuration and deployment. EICC also includes an operator console for each of the supported PBXs.
  • MS (Quality Monitoring Suite) is a software that supports agent score carding and evaluation in addition to IP call and screen recording. QMS is PCI compliant; it therefore meets strict requirements in terms of security and confidentiality. QMS is compatible with Avaya, Cisco, SfB, NEC, Mitel, Shoretel and Innovaphone.
Splitvice is an advanced, cloud-based project management tool for directors, project managers and project staff. It is designed for organizations that have multiple projects active at the same time. Splitvice provides portfolio management, project planning, assignment of tasks and follow-up of the resulting work assignments. The tool detects conflicts in allocating resources and allows them to get resolved before they actually occur. If the budget changes, the simulation tool can calculate new timings. What is the effect if one or more projects are postponed or accepted? With Splitvice it is no longer an impossible task to find out.
Since it was founded in 1997, Innovaphone has been concentrating on pure IP telephony. In the meantime, it is the leading independent specialist in the field of complete business IP telephony and Unified Communications. Innovaphone's 'Made in Germany' stands for solidity, quality, scalability, sustainability and design.
XQTING is technology partner of Innovaphone.
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